Terms of service

1. The service

nomoVM analyses the first seconds of answered calls your systems send to it and returns a verdict (human, machine, or fallback). No answering machine detection is perfect: some live people will be judged machines and some machines judged people. You decide how your dialer acts on each verdict.

2. Your account

Keep your password and API keys secret; you are responsible for use of your account and keys. Revoke a key at once if you believe it was exposed.

3. Acceptable use

You must use the service in line with the laws that apply to your calls, including telemarketing, consent, do-not-call, abandoned-call and call-recording rules. Don't use it to make unlawful calls, to harass anyone, or to attack or overload the service.

4. Recordings

If your account records calls, you are responsible for any notice or consent required where you and the people you call are. You can turn recording off at any time. Our privacy policy describes how recordings are kept and deleted.

5. Plans and billing

• The Free plan includes 30,000 judged calls a month and is never billed; past the limit, calls get a fallback verdict until the next month.
• Paid plans are billed monthly in advance through Stripe, plus $0.0002 per judged call over the plan's included calls, billed at the end of the period.
• Fallback verdicts and health checks are not billed.
• If a payment stays overdue for 7 days, calls get a fallback verdict until it is paid.
• Upgrades take effect at once with the monthly fee prorated; downgrades and cancellations take effect at the end of the billing period. Fees already paid are not refunded except where the law requires.

6. Availability and fallback

We work to keep the service available, but it may be interrupted. The client software is designed to return a fallback verdict when the service can't judge a call, so your dialer can use its own detection. You are responsible for configuring that fallback.

7. Your data

You own your data. We use it only to provide and secure the service, as set out in the privacy policy.

8. Liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, including lost sales or lost calls, and our total liability is limited to the fees you paid in the 12 months before the claim.

9. Ending the agreement

You can delete your account at any time in Settings. We may suspend or close accounts that break these terms or don't pay.

10. Changes

We may update these terms; we'll post the new version here and email account owners about important changes. Questions: legal@nomovm.com.