Answering machine detection blog
The nomoVM answering machine detection blog: practical guides for VICIdial and Asterisk call centers on getting AMD right, from fixing settings to measuring accuracy on your own calls.
What is answering machine detection (AMD)?
What is answering machine detection? How dialers tell a live person from voicemail, the three ways to do it, and why the first two seconds of a call matter so much.
VICIdial AMD not working? 7 causes and fixes
VICIdial AMD not working: hanging up on live people, missing voicemail, too many NOTSURE results. Seven common causes and how to fix each one.
Asterisk amd.conf settings explained
Every Asterisk amd.conf setting explained: initial_silence, greeting, after_greeting_silence, maximum_word_length and more, with what to change and what it costs.
Call screening detection for outbound dialers
Call screening detection: how Google Call Screen and iPhone screening answer your calls, why classic AMD calls them human, and how to route them correctly.
How to test AMD accuracy on your own calls
How to test AMD accuracy on your own calls: label a fair sample by ear, measure both error directions, and avoid mistakes that make AMD look better.
VICIdial AMD setup: step-by-step guide
VICIdial AMD setup, step by step: install the EAGI client, add the AMD extension, point campaigns at it and test. Works on ViciBox 11 and 12 and any Asterisk 13+.
Stop sending voicemail to your agents
30,000 calls a month free. No card, no setup fee. Your dialer falls back to Asterisk AMD() on its own if anything goes wrong.