Privacy policy
This privacy policy explains what personal data and call audio nomoVM handles, why, how long we keep it, and the choices you have. Last updated 2026-11-12.
Who we are
nomoVM ("we") provides answering machine detection for outbound call centers through a hosted service at nomovm.com. For call audio our customers send us, we act as a processor on their behalf; for our own website and account data, we are the controller. Contact: privacy@nomovm.com.
Data we handle
Account data
Name, company, email, a hashed password, time zone, billing status and plan. Card details are handled by Stripe and never reach our servers.
Call data
- Call log: for each judged call, the time, your call ID, the verdict, cause, confidence and timing. Kept 13 months.
- Audio recordings: only the audio our service hears to decide, the first 2 to 3.2 seconds after answer. Recorded only if the account has recording on; kept for the number of days the account chooses, 90 days at most; deletable at any time from the dashboard.
- Audio fingerprints: to recognise recordings played to many numbers, we keep a short numeric fingerprint of each call's first seconds, not the audio itself, for up to 14 days (2 days for sounds heard once). Fingerprints are compared across all customers and are not linked to an account or phone number.
We don't receive the phone numbers you dial unless you put them in the call ID.
Website data
Messages you send through the contact form, and standard server logs (IP address, pages requested) kept for security for up to 30 days. This website sets no advertising or tracking cookies.
Why we use it
- To provide the service: judge calls, show your call logs and recordings, bill your plan.
- To send service emails: password resets, usage alerts, payment notices.
- To keep the service secure and working.
- To improve detection, only with recordings from customers who have agreed to this in writing.
Who we share it with
Service providers that help us run nomoVM: hosting, Stripe (payments) and Resend (email). We don't sell personal data. A white-label provider whose brand you signed up through can see your account and usage.
Your choices
- Turn call recording off, or shorten how long recordings are kept, in Settings.
- Delete one, many or all recordings at any time.
- Delete your account: keys stop working and recordings are deleted at once; call logs are removed after 30 days; invoices are kept as tax law requires.
- Ask us for a copy of your data, or to correct it: privacy@nomovm.com.
Call recording consent
Recording the first seconds of a call can be subject to call-recording and privacy laws where you and the people you call are. Customers are responsible for any notice or consent those laws require, or should turn recording off.
Security
Connections are encrypted (TLS). API keys and passwords are stored only as hashes. Recordings are reachable only by the account they belong to.
Changes
We'll post changes here and update the date above; important changes are also emailed to account owners.